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Digital Assistant

Virtual resident support for your council

It answers using only content approved by the council and works on any website, regardless of its provider. Fewer calls, faster answers.

Benefits for your council

What your council gains with Digital Assistant

The Assistant answers residents’ questions about council services around the clock — using only content approved by the council.

  • Fewer repetitive questions

    It answers residents’ most common questions, reducing the number of calls and emails council staff receive about the same issues.

  • Available around the clock

    Residents get answers at any time — including evenings and weekends, when the council office is closed. No queues, no waiting.

  • No made-up answers

    It answers using only content approved by the council — it does not improvise. You stay in full control of what it tells residents.

  • Knowledge that updates itself

    It draws information directly from the website and BIP, so its knowledge updates as council content changes. Editors do not need to update its knowledge manually.

  • Know what residents are asking

    The report shows what residents ask and where they struggle — data you can use to improve the website and departmental operations.

  • Works on any website

    Embed it using a plugin — regardless of who built your website. No need to change providers or rebuild the site.

  • Residents can ask in their own words

    Residents ask questions in everyday language instead of searching the website and guessing keywords — and get an immediate answer.

  • Part of the Cyfrowe Miasto ecosystem

    It connects with Digital Portal and the Resident Card, drawing on information from city services. The more tools, the smarter the answers.

  • An assistant using only approved council content

    The biggest concern about AI in a council office: “What if it gives a resident incorrect information?” Digital Assistant answers using only content approved by the council — from its knowledge base, website and BIP. It does not draw on external sources, and the council can review and update the sources behind its answers at any time.

  • One implementation, multiple channels — no need to switch website providers

    Set up the Assistant using a plugin that works on any website, regardless of its provider — without rebuilding the site. Once implemented, it provides answers wherever residents look for information. We guide the council through content preparation step by step, with a checklist and an initial workshop.

The full range of Digital Assistant features

One assistant for many council tasks

  • Multiple channels

    Works simultaneously on the council website, in the Public Information Bulletin and in the resident app — one implementation.

  • Knowledge base

    Draws on the website, BIP and the council’s own content — all information sources in one place, under your control.

  • Procedures

    Guides residents through council procedures step by step: required documents, fees, deadlines and where to get things done.

  • Self-assessment

    Identifies questions it cannot answer and suggests website content the council could add or expand.

  • Admin panel

    Content, knowledge sources and Assistant settings in one place — council staff manage everything without technical support.

  • Packages

    The scope of the service and number of enquiries are tailored to the council’s needs — from small local authorities to large cities.

  • Enquiry dashboard

    The report shows what residents ask and how often — insight into their real needs instead of guesswork.

  • Ecosystem

    Integrates with Digital Portal and the Resident Card — more Cyfrowe Miasto tools mean more comprehensive answers.

FAQ

Frequently asked questions from local authorities

  • The Assistant answers using only content approved by the council — the council’s website, BIP and knowledge base. It does not draw on external information or improvise. If it does not know the answer, it says so clearly rather than guessing.

  • Yes. You can embed the Assistant using a plugin that works on any website, regardless of its provider. You do not need to change providers or rebuild the site — and you do not need Digital Portal to use it.

  • We guide the council through the entire process, using a prepared checklist and an initial workshop to help organise content, FAQs and procedures. After that, the Assistant largely keeps its knowledge up to date by reading updates to the website and BIP.

  • No. The Assistant draws information directly from your website and BIP — when you update the content, its knowledge updates too. Editors do not need to update a separate knowledge base.

  • The admin panel provides a question report showing how many enquiries the Assistant has handled, which topics come up most often and where residents struggle. You can use this data to improve the website and departmental operations.

  • The cost depends on the package — the scope of the service and the number of residents’ enquiries. This allows the tool to scale from small local authorities to large cities, with the council paying for its actual level of use. We provide a tailored quote after a free consultation — with no obligation.

  • The Assistant operates within limits set by the council and uses only approved content, so you decide what it tells residents and how it responds. It is a controlled tool, not an unrestricted online chatbot.