What your city really gains from going digital

In many local authorities, it does. The key is linking access to benefits to filing personal income tax (PIT) locally. In Suchy Las, the number of PIT taxpayers increased by 443 in one year, compared with just 35 new residence registrations — an effect of the programme, not migration. According to municipal data, this generated over PLN 1.3 million in additional annual revenue, alongside more effective collection of local fees and time savings for council staff.

Some benefits are concrete and measurable: PIT revenues, matters handled online, enquiries answered by the Digital Assistant and participation in public consultations. Others are qualitative, such as the city’s reputation and convenience for residents. The analytics dashboard provides real data on service usage, so you can report measurable results to the council rather than simply make claims. This shifts the conversation about digital transformation from “Is it worth it?” to “How much have we actually gained?”

Usually with the Resident Card and a set of modules tailored to the city’s priorities — it delivers the quickest impact on municipal finances and communication. We use our Baza + approach: first the foundation, then additional modules and products in stages, spreading costs over time. Initial results are visible within the first term in office. During a free consultation, we’ll identify the best starting point for your local authority.

Yes. Financial benefits, a lighter workload for council staff and better communication apply to local authorities of all sizes. In smaller offices, where every member of staff counts, reducing repetitive work can make an even greater difference than in a large city. Our Base+ approach allows the scope and cost of implementation to match a smaller local authority’s actual budget.

Both benefit, and those benefits reinforce each other. Residents gain convenience: they can get things done on their phones, access discounts and receive important information straight to their screens. The more residents actively use the app, the greater the benefits for the city: higher participation in programmes, more data and increased revenue. Benefits for residents drive benefits for the city.

Working with one partner means clear accountability — you have one point of contact, one standard and consistent data instead of four systems you have to connect yourself. Our products use open national sign-in standards (Profil Zaufany and mObywatel), while the content and data remain the local authority’s property. You gain consistency while retaining control over what belongs to your city.

Some results are visible almost immediately — residents get things done online, and the council receives fewer calls about recurring issues. The financial impact related to PIT becomes apparent over the tax year, as tax returns are filed. Our implementation model has been proven in nearly 70 local authorities, so your city gets a working system within the current term in office.

Yes. An API module is included as standard in our solutions. We develop it in line with recognised industry standards, making integration with external systems and technology partners straightforward.

This allows the Resident Card to connect with local services, including sports facilities and swimming pools (eligibility verification and cardholder discounts), paid parking zones, public transport (tickets and discounted fares for residents), libraries, ticket sales for cultural and city events, and facility booking modules.

The API also supports the transfer of large datasets — always within the scope agreed and approved by the local authority, which remains the data controller. Technical documentation is provided on request via the local authority. We guide partners through the entire integration process, providing both technical and implementation support.